Thank you for shopping at Kooh Ecostore registered as Ecoearth Ventures LLP
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
At Kooh, we strive to reduce the Carbon Footprint thus, we discourage the online return policy. However, in certain cases and categories we feel it is important that returns and refunds do take place.
- WHAT CAN A CUSTOMER RETURN?
- A faulty, damaged, expired or defective product.
- A product that is different from what you ordered. (Please note: colour, size etc may appear different due to photography and lighting. We encourage you to read the product description prior to ordering.)
- If the product does not fit well (size).
- WHAT A CUSTOMER CANNOT RETURN?
- Items that are marked as non returnable
- Certain products like food, beverages, bath, beauty and lingerie are not returnable due to hygiene purposes.
- Items that have been worn, washed or soiled.
- If the seal is broken, it cannot be returned unless it is an expired,faulty product
- Handmade products and products that are custom-made as per requirement are not returnable.
- Items bought during promotions, discounts and sales are not eligible for refunds, exchange or returns.
- Also, since all the products are natural it may change its colour and texture slightly. It cannot be termed as damaged and returned.
- CAN A CUSTOMER CANCEL THEIR ORDER?
– If the order or item(s) have not yet been shipped, you can cancel the order by emailing us at [email protected] within 24 hours of placing the order (provided the product qualifies for cancellation).
– In case the order has been cancelled by us, the refund of the order will be processed within 7-10 days week from the date of cancellation.
– If an order is custom made or handmade, then it does not qualify for cancellation (will be specified on the product page).
- Once an order has been cancelled from our end, but is with the logistics partner, they may attempt a delivery. We request you to not accept the delivery.
- In the case that the order has been delivered, we request you to follow the procedure and guidelines stated for returns.
– Please note, all refunds will be processed to the original payment mode for all online prepaid methods.
-For Cash on Delivery orders, refund will be processed through the provided bank account and may take upto 14-21 days.
- WHAT ARE THE GUIDELINES FOR RETURN, REFUND AND EXCHANGE?
– All products must be returned in the original condition as they were received, along with bills, original tags, labels etc.
-All products that need to be returned must be delivered by the customer at their cost. Kooh is not responsible to pay for the return charges.
– Brand packaging should be intact (unless damaged while delivery).
– In case the products are received in a damaged condition (or is a faulty piece), we request you to please email us on [email protected], along with an image and order details (name, order id, invoice number). Post analysis, we will contact you to arrange a pickup.
– Replacement of a product will be subject to availability of the product on the website. We request you to please check for any aberration.
– Exchanges are subject to the discretion of Kooh and decision of the Kooh is final on that
– Size change requests are first considered for exchange, and refunded only if an alternative size is not available. Shipping charges will be borne by the customer.
– Colour change requests are subject to availability of colours and at the discretion of the vendors. The shipping charges will be borne by the customer.
– An exchange/refund will be processed to the original payment method only once the returned products have undergone our quality control procedure. Once the shipping costs has been borne by the customer, we will deliver the exchanged product back to the customer at our expense.
All refunds are processed after 1-2 week of receiving the returned items.
– Shipping fees and internet handling fees are non-refundable and you will be responsible for the shipping costs of returning the item. In order to avoid additional transportation, we request you to ship the products back to the brand at the address provided via email.
– To initiate a return/exchange request, please email us on [email protected], along with the following details:
- Full Name
- Order Number
- Name and quantity of the product (to be returned)
- Detailed description/reasoning for return/exchange
- Pictures/videos of the product (in case of damages or manufacturing defects)
– The email must be sent to us within 3 days of receiving the product. Any requests post the time frame, will be considered at the discretion of the vendor.
– In case of a return/refund, the customer is required to ship the products back within 7 days at the address mentioned via email.
– We encourage customers to obtain proof of postage, as we are unable to process any refunds/exchanges until we receive and confirm the condition of the original products.
– All refunds will be processed to the original payment method in case of a debit/credit card. In case of a cash on delivery, we provide the customers with store credit of the same value.
Please note that Kooh’s decision with regards to the refund and returns policy shall be final and binding and by continuing to order with Kooh you agree, abide and acknowledge the same. You shall not be entitled to raise any claims, damages, losses, liabilities, etc. of whatsoever nature in that regard once Kooh has informed you about its decision.
You may wonder ‘why are we so strict on our returns policy?’
The answer? Like we mentioned previously, our core mission is to care for the environment and consider its betterment in every step we take at Kooh – the online retail returns are incredibly harmful to the environment. The amount of fuel and carbon emissions released in return logistics is a horrendous figure.
We believe in consuming mindfully, rather than impulse buys. We urge you to rethink your purchases before making them.
We hope you understand and work with us in creating a better tomorrow. 🙂
Items offered for sale are NON-Refundable Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Koohecostore, accessible from https://koohecostore.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected] will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 7 days The Goods are in the original packagingThe following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized. The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
E-7 Ayodhyanagar Society,
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]